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The Child and Family Health Service acknowledges Aboriginal people as the First Peoples and Traditional Custodians of Country throughout South Australia. We acknowledge and respect their ongoing and deep spiritual connection and relationship to land, air, sea, waters, community and country. We pay our respect to their Elders past, present and emerging.

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices and names of people who have passed away.

Parent Helpline

Services – Parent Helpline

The CaFHS Parent Helpline provides telephone information and support for parents and carers of children from birth to five years living in South Australia - 1300 364 100.

Parent Helpline

Parents in South Australia can call 1300 364 100 for information and support at any time, seven days a week.

Calls received between 7.15 am - 9.15 pm will be answered by local Parent Helpline staff; calls received outside these hours will be automatically redirected to the national healthdirect helpline.

Parent Helpline is available to parents and carers of children from birth to 5 years living in South Australia. Staff are qualified nurses, social workers and community health workers.

  • Requires a minimum amount of personal information about you and your baby/child to be able to provide advice and support
  • If you remain anonymous, staff will be able to direct you to generic support and information
  • Personal information is confidential and captured within the CaFHS electronic client management record system
  • We can provide information about health, behaviour and relationships for parents/carers of young children
  • We also offer information on where callers can seek further help
  • Our information and advice is based on the latest evidence based research.
  • We can also offer virtual appointment bookings.

The Parent Helpline provides information and support about:

  • Health: growth and development, developmental delays, immunisation, teething, viral illness and fevers.
  • Behaviour: sleep and settling, unsettled babies, challenging behaviour, tantrums, sibling rivalry, problem solving, toilet training.
  • Nutrition: feeding babies, introducing solids, fussy eaters, general nutrition information.
  • Parenting: positive parenting strategies, building self-esteem, grief and separation, resources for counselling, step families, child protection issues.
  • Parents: mental health including postnatal depression, breastfeeding challenges, coping with parenting.

Other resources

Pregnancy, Birth and Baby

Call 1800 882 436 to speak to a maternal child health nurse at Pregnancy, Birth and Baby.

SA Health Direct

Free Australian health advice.