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Information for our consumers – Updated 16 November 2022
The Child and Family Health Service acknowledges Aboriginal people as the First Peoples and Traditional Custodians of Country throughout South Australia. We acknowledge and respect their ongoing and deep spiritual connection and relationship to land, air, sea, waters, community and country. We pay our respect to their Elders past, present and emerging.

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices and names of people who have passed away.

Parent Helpline

Mother and Toddler Landscape

The CaFHS Parent Helpline provides telephone information and support for parents and carers of children from birth to five years living in South Australia - 1300 364 100.

Parent Helpline

Parents in South Australia can call 1300 364 100 for information and support at any time, seven days a week.

Calls received between 7.15 am - 9.15 pm will be answered by local Parent Helpline staff; calls received outside these hours will be automatically redirected to the national healthdirect helpline.

Parent Helpline is available to parents and carers of children from birth to 5 years living in South Australia. Staff are qualified nurses, social workers and community health workers who all receive ongoing training and support.

The Parent Helpline:

  • provides information about health, behaviour and relationships for parents/carers of young children
  • provides information on where callers can seek further help
  • is confidential and calls can remain anonymous
  • provides information and advice based on the latest evidence based research.

The Parent Helpline provides information and support about:

  • Health: skin rashes, , infectious diseases, immunisation, teething, bed wetting, gastro and fevers.
  • Behaviour: sleep, aggression, sibling rivalry, problem solving, toilet training, unsettled babies.
  • Nutrition: feeding babies, fussy eaters, general nutrition information.
  • Parenting: building self-esteem, grief and separation, resources for counselling, step families, child protection issues.
  • Parents: postnatal depression, pregnancy, mastitis, coping with parenting.

Other resources

Pregnancy, Birth and Baby

Call 1800 882 436 to speak to a maternal child health nurse at Pregnancy, Birth and Baby.

SA Health Direct

Free Australian health advice.