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COVID-19 Information for our consumers
Acknowledgement
The Child and Family Health Service acknowledges Aboriginal people as the First Peoples and Traditional Custodians of Country throughout South Australia. We acknowledge and respect their ongoing and deep spiritual connection and relationship to land, air, sea, waters, community and country. We pay our respect to their Elders past, present and emerging.

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices and names of people who have passed away.

Feedback

Curious

We are always looking for ways to improve our services and we’d love to hear about your experience with the Child and Family Health Service (CaFHS).

We want to hear from you

Providing feedback

We encourage your feedback as it lets us know what we can do to improve our services.

You can email us with any feedback at CaFHSfeedback@sa.gov.au or you can download and fill in the feedback form, Are We Meeting Your Needs, below.

You can also provide feedback directly to the Women's and Children's Health Network on the Consumer Feedback page.

Making a complaint

If you feel comfortable, you can speak directly to a staff member about your complaint.

If you prefer, you can write a letter or email. Follow this link for instructions on what to include.

To read more about making a complaint visit WCHN's Consumer, Carer and Community Feedback and Complaints Management webpage.

What if I am not satisfied with the response to my complaint?

If you make a complaint to CaFHS and you do not feel it has been dealt with appropriately, or you feel you were not treated with dignity or respect, you have the right to contact the Health and Community Services Complaints Commissioner on (08) 8226 8652 or the Office of the Minister for Health for further advice.

Appointments

If you wish to make an appointment or for immediate parenting advice visit our Contact page.