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Information for our consumers – Updated 13 January 2022
The Child and Family Health Service acknowledges Aboriginal people as the First Peoples and Traditional Custodians of Country throughout South Australia. We acknowledge and respect their ongoing and deep spiritual connection and relationship to land, air, sea, waters, community and country. We pay our respect to their Elders past, present and emerging.

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices and names of people who have passed away.

Your Healthcare Rights

It is important that as a consumer you know your rights and are able to contribute to safe, high-quality healthcare.

Your Healthcare Rights

Your rights are:

  1. Access – right to access health and community services
  2. Safety – right to be safe from abuse
  3. Respect – right to be treated with respect
  4. Partnership – right to make decisions with my healthcare provider
  5. Information – right to be informed
  6. Privacy – right to privacy and confidentiality
  7. Give feedback – right to provide feedback or make a complaint without it affecting the way that I am treated, and to have my concerns addressed

SA Health has developed the Charter of Health and Community Services Rights Policy Directive. The Charter of Rights consumer information sheets and brochures are also available in a number of languages. See the translated HCSCC brochures section on the HCSCC website.

We value your feedback and want you to feel comfortable talking with us. If you have a compliment or a complaint about your experience with the Child and Family Health Service visit our Feedback page to tell us about your experience.

Person and family centred care

The Child and Family Health Service is part of the Women's and Children's Health Network and as a network we are committed to a person and family centred approach to healthcare that is respectful of, and responsive to, the preferences, needs and values of consumers, their families and the community.

WCHN’s Person and Family Centred Care Charter identifies four commitments to our consumers, careers and families. We promise to:

  1. Treat consumers and their family with dignity and respect
  2. Communicate information clearly and openly
  3. Actively involve consumers in decision-making
  4. Be positive and kind.