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Information for our consumers – Updated 16 November 2022
The Child and Family Health Service acknowledges Aboriginal people as the First Peoples and Traditional Custodians of Country throughout South Australia. We acknowledge and respect their ongoing and deep spiritual connection and relationship to land, air, sea, waters, community and country. We pay our respect to their Elders past, present and emerging.

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices and names of people who have passed away.

Consumer Engagement

Consumer Engagement

Consumer Engagement

The Child and Family Health Service strongly supports consumer engagement that allows us to listen to our families in order to improve the services we offer.

Through consumer feedback we can better understand the impact of our service delivery on a family’s experience and from there be able to work out what we need to improve or modify.

Role of Consumer Advocate

Consumer advocates speak up for the interests of the consumer and provide a consumer perspective that helps to ensure that CaFHS is achieving best-practice child and family-centred care and ensures that we are constantly refining and improving the care experience.

Consumer advocates from a wide-range of backgrounds consult with us on how we provide services and assist us to evaluate those services. Consultation takes place through consumer participation on committees, working groups and project steering groups and these help us to ensure we are relevant and responsive to the diverse and changing needs of families and communities.

If you would to know more about being a Consumer Advocate please email

Consumer Feedback

Through feedback, our consumers help us better understand how families experience our service. To give feedback, make a complaint or give us a compliment, go to our Feedback page, email or phone 08 8303 1522.

Women's and Children's Health Network Consumer Engagement Strategy

CaFHS as a service of the Women’s and Children’s Health Network (WCHN), ensures its approach to consumer and community engagement aligns with the broader Network strategy and is responsible for reporting on its plans and achievements to the WCHN Person and Family Centred Care Committee.