Consumer engagement is about health services working with consumers and carers as equal partners in their own care. This delivers better health outcomes, improves safety and quality and fosters person and family centred care.
The Child and Family Health Service strongly supports consumer engagement that allows us to listen to our families in order to improve the services we offer.
Through consumer feedback we can better understand the impact of our service delivery on a family’s experience and from there be able to work out what we need to improve or modify.
Role of Consumer Advocate
Consumer advocates speak up for the interests of the consumer and provide a consumer perspective that helps to ensure that CaFHS is achieving best-practice child and family-centred care and ensures that we are constantly refining and improving the care experience.
Consumer advocates from a wide-range of backgrounds consult with us on how we provide services and assist us to evaluate those services. Consultation takes place through consumer participation on committees, working groups and project steering groups and these help us to ensure we are relevant and responsive to the diverse and changing needs of families and communities.
If you would to know more about being a Consumer Advocate please email Health.CaFHSCommunications@sa.gov.au.
Women's and Children's Health Network Consumer Engagement Strategy
CaFHS as a service of the Women’s and Children’s Health Network (WCHN), ensures its approach to consumer and community engagement aligns with the broader Network strategy and is responsible for reporting on its plans and achievements to the WCHN Person and Family Centred Care Committee.